Return Policy
Every pair you order from SoleCrate is picked with the season in mind, and we want you to keep collecting the signature models you love with confidence. If a pair does not work out, our return policy is simple to follow.
Return window
You can return your sneakers within 30 days of delivery. Please start the process as soon as you know the pair is not right for you so the window does not close.
Condition of returned sneakers
- Sneakers must be unworn and in the condition you received them.
- Return them in the original box and packaging, with any tags still attached.
- Try shoes on indoors on a clean surface before deciding.
- Do not send back pairs that show signs of outdoor wear, creasing or damage.
How to start a return
- Contact us by WhatsApp or the contact form with your order number.
- We will confirm your return and explain where to send the sneakers.
- Pack the pair securely in its original box before shipping.
- Keep the tracking number from your return shipment until the refund is complete.
Refunds
Once your return arrives and is checked, we process the refund to your original payment method. Your bank may take a little time to show the amount after we send it. If anything about the pair is not as described, contact us first so we can sort it out.
Shipping and delivery
Orders ship with a tracking number, and delivery takes 7-15 business days. Shipping is free on orders over $50. Checkout is secure, so your payment details are handled safely. If your order has not arrived within that window, send us the tracking number by WhatsApp or the contact form and we will look into it.
Exchanges
If you would like a different pair or size, the quickest route is to return the pair you have and place a new order. That way your next signature model is reserved without waiting for the return to be processed.
Need help?
Our support team is available by WhatsApp or the contact form for any question about returns, refunds, sizing or delivery. Send your order number along with your question and we will get back to you.