Privacy Policy
SoleCrate respects your privacy. This page explains what information we collect when you browse seasonal sneaker drops or collect your favourite signature models, and how we handle it.
Information we collect
When you place an order, we collect the details needed to process it: your name, email address, shipping address and order details. Payment information is entered on our secure checkout and is handled by our payment providers. We do not store your full card details on our servers.
We also collect basic technical information, such as your browser type and the pages you visit, to keep the store working and improve how it looks and functions.
How we use your information
- To process and ship your orders, including sending your tracking number.
- To reply to your questions through WhatsApp or the contact form.
- To handle returns within 30 days of delivery.
- To improve the store and understand which drops visitors follow.
Sharing your information
We share information only where needed to fulfil your order, such as with shipping carriers and payment providers. We do not sell your personal information.
Shipping and returns
Shipping takes 7-15 business days, orders ship with a tracking number, and shipping is free on orders over $50. If you return an item, we use your order information to process it within 30 days of delivery.
Cookies
Cookies help the store remember your cart and preferences. You can manage cookies in your browser settings.
Your choices
You can request access to, correction of, or deletion of your personal information by contacting us through WhatsApp or the contact form. We respond to such requests in line with applicable data protection rules.
Data security
We take reasonable steps to protect your information. Orders are processed through secure checkout, and access to order data is limited to what is needed to serve you.
Changes to this policy
We may update this policy from time to time. The latest version is always available on this page.
Contact
Questions about this policy? Reach us by WhatsApp or through the contact form.